Getting Started
How do I start receiving support from Elovian? +
Get in touch through our contact page or give us a call. We'll arrange a no-obligation chat to understand your goals and how your NDIS plan is structured, then put together a service agreement.
Do I need an NDIS plan already in place? +
Yes, you'll need an approved NDIS plan with funding in a relevant category. If you're not sure what your plan covers, we're happy to help you work through it.
Can family members or support coordinators make a referral on my behalf? +
Absolutely. Our referral form has an option for family members, carers and support coordinators to refer someone into our service.
Plans & Funding
What plan management types do you work with? +
We work with self-managed, plan-managed and NDIA-managed participants. Invoicing is adjusted depending on how your plan is managed.
How are your services priced? +
We charge in line with the NDIS Pricing Arrangements and Price Limits. You'll always know the rate for a service before it's delivered.
Will I be charged for cancelled sessions? +
We follow the NDIS short notice cancellation policy. We'll always explain our cancellation terms clearly in your service agreement.
Our Support
Will I have the same support worker each time? +
Yes — consistency is core to how we work. We keep our participant numbers small so you're supported by a familiar, consistent team rather than rotating staff.
What areas do you service? +
We're based in New Farm and support participants across Greater Brisbane and surrounding suburbs. Get in touch to confirm coverage for your address.
Can I change or pause my support as my needs change? +
Yes. Your support is built around your goals, so we regularly check in and adjust the plan as your circumstances or priorities change.